Market Creations Agency Website Privacy Policy
Introduction
Market Creations Agency regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all Market Creations Agency website users, and conforms to Internet privacy standards.
If you have questions or concerns regarding this statement, you should first contact our office at mc@marketcreations.com.au or (08) 9920 8500.
Collection of Information
We may collect corporate information, including your company name, website, email address, type of business and ABN.
We may collect personal information such as your name, email address, telephone number and address.
The information we collect (whether personal or corporate) is collected in one or more of these ways:
- Through disclosure of such information by you through Market Creations Agency website.
- Purchase of our products or services.
- Over the phone to a Market Creations Agency staff member; or through a third-party service provider engaged by you.
Use of Collection Information
We collect personal and corporate information for the purpose of providing you with Market Creations Agency high level of customer service.
Any communication with us (regardless of mode) may be recorded and stored in order to provide service references, ensure compliance with our service standards, and to assist in our staff training and development initiatives.
Consent
How do you get my consent?
When you provide us with personal information to download a report or get in contact with us, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at mc@marketcreations.com.au
Disclosure
We reserve the right to disclose your personal information as required or permitted by law (including Privacy Law) and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process.
Third Party Services
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the way your personal information will be handled by these providers.
Certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. If you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
Links
When you click on links on our website, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
Site Visit Data
Our website uses web analytic tools such as Google Analytics, Hotjar and Microsoft Clarity to help us learn about users that visit our site and what content is being looked at. You can opt-out of these
You may opt out of these services at any time by visiting the appropriate opt-out page for the associated tool and/or service.
Cookies
A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. We use cookies on this site. We may use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your computer until you delete them) to provide you with a more personal and interactive experience on our website.
You can remove persistent cookies by following directions provided in your Internet browser’s technical information. In general, we use the information that is collected using cookies on our website to make the website more useful to you and to tailor your experience with us and our communications with you to meet your special interests and needs.
If you reject cookies, you may still use our site, but your ability to use some areas of our site may be limited.
This privacy statement covers the use of cookies by this website only and does not cover the use of cookies by any third-party.
Security
To protect your personal information, we follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
The security of your personal information is important to us. We encrypt our website and our customers websites information using secure socket layer technology (SSL).
Changes to this privacy policy
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
Testimonials
We may post customer testimonials on our website which may contain personal information such as the customer’s name. We will obtain your consent to use your personal information prior to posting the testimonial. If at any time you no longer wish to have any testimonial you have provided posted on the website, you may request for it to be removed by emailing us at mc@marketcreations.com.au.
Complaints
If you wish to lodge a complaint about our handling of your personal information or our compliance with our privacy policy, you may lodge the complaint by emailing mc@marketcreations.com.au or by contacting us by telephone or postal mail at the contact information listed below.
We will contact you to acknowledge your complaint as soon as possible after receiving your complaint. We will investigate your complaint and provide you with a written response.