City of Salisbury Transforms Internal Communications with Custom Intranet Solution

Published on Monday, 14 April 2025 at 10:51:50 AM

Modernising Communication for 150,000 Residents

The City of Salisbury, situated north of Adelaide and serving nearly 150,000 residents, faced significant organisational changes including the implementation of a new ERP system. With transformations of this scale, maintaining effective internal communications became a critical priority. 

Read the Full Case Study

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The Challenge

During major organisational change, keeping staff informed, engaged and connected is essential for successful implementation. The City of Salisbury recognised the need for a dedicated communication platform that would:

  • Support their change management initiatives
  • Streamline access to essential information
  • Enhance collaboration across departments
  • Facilitate a cohesive workplace culture

The Solution

Market Creations Agency partnered with the City's Business Transformation Team to develop a solution that addressed these specific requirements. The result was a custom-built intranet platform launched in 2024, designed with user experience as the foundation.

 

Intranet City of Sailsbury

Key Features

The new intranet platform offers several features designed to enhance workplace connectivity:

Always-on Access

  • Connect anytime, anywhere, on any device
  • Seamless remote work capabilities
  • Responsive design for optimal viewing on all devices

Enhanced Security with Simplified Access

  • Single sign-on functionality
  • Two-factor authentication protection
  • Streamlined user verification processes

Communication Tools

  • Eye-catching alerts banner for critical announcements
  • Interactive noticeboard features for important news and events
  • Personalised quick links tailored to individual staff requirements
  • 'Hot topics' section curated by the City's Marketing & Communications team
Testimonial from Salisbury

The Impact

The implementation of this custom intranet solution has delivered significant outcomes for the City of Salisbury:

  • Improved information flow across the organisation
  • Enhanced connectivity between departments
  • Stronger support for ongoing change management efforts
  • More cohesive workplace environment

This digital transformation represents more than just a new intranet—it serves as a catalyst for positive organisational change throughout the City of Salisbury.

 

Transform Your Council's Internal Communications

Is your local government organisation seeking to enhance its internal communications framework? Market Creations Agency specialises in developing tailored digital solutions that address the unique needs of Australian councils.

Contact our team today to explore how we can help your council achieve improved connectivity, enhanced information sharing, and more effective change management.

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